At Children’s Hospital, we understand that the process of diagnosing and treating your child’s illness can be stressful and confusing. If your child is being admitted to the hospital, we can provide some information to help you prepare your child for the experience. We also offer some basic information that will help you familiarize yourself with the services and amenities that are available to make your child—and you—as comfortable as possible during his or her stay.
You may also want to speak with a child life specialist who is professionally trained to help children cope with hospitalization and other medical experiences.
Admission (Checking In)
Your child’s doctor will tell you on what day and time your child will be admitted to the hospital. Please discuss with your child’s doctor any special steps that must be taken before admission (i.e. blood work, medications, etc.)
To begin the admission process, you will first go to the Business Office located on the first floor between the Children’s Hospital lobby and Greenville Memorial Medical Center Lobby.
The Business Office will ask for information about you and your child such as name, address, birthday, social security number and possible health insurance coverage. If you have any identification cards or health insurance cards, be sure to bring those with you to the hospital. You will also be asked to sign forms that permit the hospital to perform tests and provide treatment. At this time, you will also receive information about insurance coverage and the billing process.
Once you have finished in the Business Office, a staff member will escort you to Children’s Hospital and your assigned room. This is where you will meet your child’s nurse who will assist you with the rest of the admission process and begin providing care for your child.
What to Bring
All of our pediatric rooms are private. Each room has a bed or crib for your child, a sleeper chair for one parent to spend the night, a TV, DVD player, a telephone for local calls, and a private bathroom with a shower. A “privacy curtain” inside your room door can be closed when needed.
All pediatric rooms are equipped with a television and DVD player. Local phone calls can be made from the telephone in your child’s room. For long distance calls, you can either use your cell phone or purchase a phone card.
Children are not required to wear gowns in the hospital, so feel free to pack some of your child’s favorite clothes from home. Be sure to pack things that will be comfortable, since your child will be spending at least some of the time in bed.
We recommend bringing the following:
- A pair of pajamas and slippers for nighttime
- Regular clothes for during the day (t-shirts, jeans, shorts, shoes, etc.)
- Lots of socks (the hospital can be cold at times)
- A stocking cap to keep heads warm, too
While the hospital has a playroom filled with toys and games and lots of fun things to do, we understand that not every child will find what they’re looking for, so feel free to bring the things that may your child the most happy and calm. This includes:
- Stuffed animals
- Games, video games
- Movies, DVD, CDs
- iPads, laptops
Don’t forget the basics, like:
- Toothbrush, toothpaste
- Hairbrush or comb
- Soaps and/or lotions
- Tub toys
- Diapers, formula (if appropriate)
- Glasses, hearing aids, crutches, braces, wheelchair, corrective shoes, or other orthopedic aids
- Medications your child is currently taking and a list of those medications
All of these items can be kept and stored in your child’s private bathroom.
Children’s Hospital provides patients with quality foods to accommodate individual preferences. Unless your child is on a special diet, he or she selects meals each day for the following day. Should your child have special dietary needs, a dietician will visit to discuss your child’s meal plan. Because nutrition is an important part of your child’s care, please let your nurse know if you or other visitors bring your child any food. This will help prevent any interference in your physician’s plan for your child’s care.
We serve breakfast, lunch and dinner each day on a tray brought right to your child’s room. Down the hall is a snack kitchen where you can pick out additional snack items for your child, like juice, milk, crackers, etc.
If you still have additional concerns, feel free to bring some of your child’s favorite foods and snacks. We have a snack kitchen where these items can be stored, if needed.
Our goal at Children’s Hospital is for your child to be as comfortable as possible, so don’t forget to bring their favorite blankets and pillows (this includes bedspreads). We want them to make their room their own, so feel free to also bring posters or other items to hang on the walls or from the ceiling.
Please be sure to bring your child’s schoolwork and books. Our Children’s Hospital School Program will make sure that your child stays up-to-date with their schoolwork while they are in the hospital.
Who You Will See
The people working at the hospital are there to help your child get better. These people include:
Several doctors may be involved in managing your child’s care. The physician who is chiefly responsible for the care your child receives during his or her hospital stay is known as the “attending physician.” This senior physician works with other Children’s Hospital physicians as needed to ensure your child gets the appropriate treatments and therapies.
Residents are doctors who have completed medical school and are training in a specialty, such as pediatrics or surgery. Interns are residents in their first year of training. Because Children’s Hospital is a teaching facility, resident physicians play a valuable role in providing care to your child under the guidance of the attending physician. The residents work very closely with all of your child’s other doctors to provide the best care.
Your child’s nurse will be their primary caregiver at the hospital. He or she will make sure your child gets the medicines or tests they need to get better. You nurse will also be available to answer questions about treatments or hospital services.
Patient Care Technicians (PCT) will be working in conjunction with the nursing staff, helping to check vital signs and relay information.
Therapists specially trained in physical therapy, occupational therapy, respiratory therapy, and speech therapy may be part of your child’s care team.
The Unit Secretary stationed in each patient unit schedules many of your child’s tests, orders supplies, and answers the unit telephone. The Unit Secretary can help you contact your child’s doctor or nurse and can direct you to other individuals or departments for answers to any questions you may have.
Child Life Specialists are trained to help children and their families cope with being in the hospital. This support is designed to foster a positive healthcare experience. Knowing what to expect can help children cope more effectively with their hospitalization and treatments.
They can talk with you and your child about any tests or procedures so you, and especially your child, know what to expect. They are great at finding activities to help keep your child busy while they are in the hospital.
Hospital Safety Policies
Gifts can do a lot to cheer up a child in the hospital. Flowers, toys, stuffed animals, books, and games are terrific items to give a patient.
Because Children’s Hospital is committed to ensuring a safe environment for patients and their families, mylar (metallic) balloons are welcome and make a hospital room brighter and more colorful. However, latex (rubber) balloons are prohibited because such balloons are a choking hazard for young children and can cause allergic reactions for patients and staff. Thank you for your understanding.
Also, please note that flowers may not be allowed in our Pediatric Intensive Care Unit or Pediatric Hematology/Oncology Unit.
Please leave all valuables at home. Items such as jewelry, expensive toys, clothing, or excessive cash should not be brought to the hospital. Children’s Hospital is not responsible for the loss or damage to any personal property kept in your child’s room.
The use of cellular phones is permitted in many areas of the hospital, including your child’s room. However, it is best to inquire with staff about cellular phone use before placing a call.