  
  
 Frequently Asked Questions
Who are your doctors?
Troy L. Beavers, MD
Jennifer S. Colburn, MD
Ann Marie Edwards, MD
S. Douglas Egge, MD
George C. Glenn III, MD
George C. Haddad Jr., MD (Senior Medical Director for Outpatient Pediatrics at Children's Hospital)
Lizabeth A. McLeod, MD (Medical Director)
Michelle L. Prigge, MD (Medical Director)
Aqil E. Surka, MD
Where are you located?
1686 Skylyn Drive, Suite 201
Spartanburg, SC 29307
(Click here for directions)
500 Squires Point
Duncan, SC 29334
(Click here for directions)
What are your hours?
Spartanburg Location
Monday-Friday: 8:00am-5:00pm
(Extended hours weekdays, as needed for sick children)
Saturday: 8:00am-11:00am
Sunday: Closed
Duncan Location
Monday-Friday: 8:00am-5:00pm
Saturday & Sunday: Closed
How can I contact you?
Phone: (864)582-8135
Fax: (864)573-9757 (Spartanburg office)
Fax: (864)249-3525 (Duncan Office)
When do you take calls?
Pediatric Associates-Spartanburg receives calls Monday-Friday 8:00am-5:00pm & Saturday 8:00am-11:00am. Pediatric Associates-Spartanburg (Duncan Office) receives calls Monday-Friday 8:00am-5:00pm. Should your child become sick or injured after hours, please contact our office at
(864)582-8135 to speak with a pediatric nurse, who is specially trained to evaluate sick and injured children. Depending on the situation, the nurse has several options: 1) Offer home treatment, 2) Recommend an appointment the next day, 3) Contact the physician on-call, 4) Request the child be taken to an appropriate emergency department. We offer this after hours service to ensure constant and consistent care to our patients.
When can I book an appointment?
Please call our office during regular business hours to schedule an appointment at (864)582-8135. We continue to welcome same day sick visits.
When can I book a Saturday appointment?
Pediatric Associates-Spartanburg is open Saturday 8:00am-11:00am for urgent care sick visits. These appointments are only scheduled the day of starting at 8:00am Saturday morning. The Duncan Office is closed on weekends.
Is there a copay with my visit?
All copays are required at the time of visit. If you are unsure of your insurance company's policy, please be sure to contact them before your office visit.
Can you help me with a bill?
Pediatric Associates-Spartanburg is here to assist you. If you have questions about your bill, please give us a call. We can check your bill status, take payments by phone and set up payment plans. If there is an issue with a past bill needing to be refiled, we can also help you with that. For further information, you may also contact the hospital's main billing department at (864) 454-2000 or 1-888-284-6024.
Can my child get an excuse for school?
School excuses can be written for days deemed necessary by your doctor. We are not allowed to make school excuses, if your child has not been seen in our office for their illness, injury, etc. Due to HIPAA laws, we are not allowed to fax school excuses.
How do I become a new patient?
For complete details on how to become a new patient of Pediatric Associates-Spartanburg, please click here.
Are you taking new Medicaid patients?
No, Pediatric Associates-Spartanburg is not currently accepting new Medicaid patients at this time.
What type of Medicaid will you accept, if my child is already an established patient at Pediatric Associates-Spartanburg?
We are currently accepting Healthy Connections, UHC Community Plan, Blue Choice and South Carolina Solutions.
Which hospitals do your doctors visit for new babies?
Mary Black Memorial Hospital and Spartanburg Regional Healthcare System
Can you help answer my questions about caring for my newborn?
Our nursing staff are available each day to return your calls, if you have questions concerning your newborn. We also have a manual you can download here that features many common concerns.
Feeding, SIDS prevention, basic infant care, newborn jaundice, bowel
movements/urine output, illness, colic, normal findings and circumcision
care are all discussed.
When should I book my child's well child check (physical)?
It is best to book your child's well child checks (physicals) two months in advance. Please confirm your vaccines and well child check coverage prior to your appointment. For further details, click here and refer to the Well Child Check and Vaccination Fees section under the "Forms" tab.
How far out are the doctor's schedules available?
Doctor's schedules are usually posted 2 months in advance.
When will my child receive immunizations (shots)?
The Pediatric Associates-Spartanburg Vaccine Policy is listed below, along with downloadable versions of the recommended immunization schedules by age.
Pediatric Associates-Spartanburg Vaccine Policy
(Birth-15 Months) - English Version & Spanish Version
(Birth-6 Years) - English Version & Spanish Version
(7-18 Years) - English Version
How can I get a copy of my child's immunization records?
To
get a copy of your child's immunization records, you would need to call
in a request. Under normal circumstances, immunization records will be
ready within 24-48 hours in the front office. We are not allowed to fax records due to HIPAA laws. You may also request an updated immunization record at your child's well child check.
How would I know if Pediatric Associates-Spartanburg is closed during inclement weather?
In case of inclement weather, please watch WYFF-4, WHNS21 and WSPA7 for closings. Pediatric Associates-Spartanburg will be listed under the "medical" section as: GHS Pediatric Associates-Spartanburg. We will do our best to have it posted, as soon as possible.
How can I get my records transferred to Pediatric Associates-Spartanburg or to another practice?
There are a couple of options for getting your records transferred.
You may sign a request for medical release form in our office, or you
may sign one at the office you are coming from or transferring to. You may download a copy of our request for medical release here (English Version & Spanish Version).
How long does it take to transfer records?
Under normal circumstances, your records will be ready for transfer from Pediatric Associates-Spartanburg within a week . To find out how long it will take another practice to transfer their records to us, you would need to contact their office.
May I have a copy of my child's record for my own use?
Yes, but there are fees for this service.
According to South Carolina law, Section 44-7-325 for Health Care
Facilities and in your signed financial agreement with us, we may bill
the following:
-$.65 per page for the first 30 pages
-$.50 per page for all other pages
-Clerical fee not to exceed $15.00
-Plus actual postage
We will send your child's health records at no cost, if we directly transfer to another doctor's office. If you prefer to have your own copy, then we will bill minimally the $15.00 clerical fee.
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