Frequently Asked Questions


Frequently Asked Questions

Could you tell me a little about Carolina Pediatrics?
Carolina Pediatrics of Greenville, conveniently located on Patewood Medical Campus of Greenville Health System (GHS), is an all-female physician practice featuring extended office hours and same-day appointments for sick children. These caring and committed physicians completed their residency programs at GHS Children's Hospital and have a thorough knowledge of the Greenville medical community and the many resources available for your children.

Who are your doctors?
Tracey E. Butcher, MD
Emily M. Cole, MD

Bronwen S. Greene, MD
Gretchen Mathias, MD
Hae Kyong Nelson, MD
Doreen Patterson, MD
Debra L. Schwiers, MD
S. Nancy Song, MD

Where are you located?
GHS Patewood Medical Campus, Building A
200 Patewood Drive, Suite A120
Greenville, SC 29615
(Click here for more detailed directions)

What are your hours?
Extended office hours, including weekend appointments.
Monday-Friday: 8:30 a.m.-7 p.m. and Saturday: 8 a.m.-noon 
(Click here for more information)

How can I contact you?
Phone: (864) 454-2670 • Fax (864) 454-2679
E-mail: (General inquiries/comments only please. We cannot respond to specific medical questions about your child. Please call us directly to speak with a nurse). 

What option should I press when calling the office?
When calling Carolina Pediatrics, you will be prompted with a few automated options.
Press 1 – If you are a doctor trying to reach one of our doctors.
Press 2 – If you need to make an appointment, cancel an appointment, or speak to a nurse.
Press 3 – To leave a message.

When do you take calls?
Carolina Pediatrics receives calls Monday-Friday: 8 a.m.-7 p.m.; Saturday: 8 a.m.-noon. A call center handles the offices calls during all the off hours with pediatric triage nurses.

When can I book appointments?
Carolina Pediatrics accepts same-day appointments for sick children. Well child checks (physicals) should be booked two to three months in advance. Click here for details about well child checks.

Can I book online?
No, all appointments will be made by phone or in the office at Carolina Pediatrics.

When can I book a Saturday appointment?
Carolina Pediatrics is open Saturday: 8 a.m.-noon for urgent care sick visits. These appointments are only scheduled the day of starting at 8 a.m Saturday morning.

How soon will a nurse return my call?
All nurse calls are handled within two to four hours under normal circumstances. If you miss the nurse’s call, your original message will be flagged once you return their call. The nurse will call you back when available.

Is there a copay with my visit?
All copays are required at the time of visit. Some insurance companies do not require a copay and some cover well child checks (physicals). If you are not sure of your insurance company’s policy, be sure to contact them before your office visit.

Can you help me with a bill?
Carolina Pediatrics is here to assist you. If you have questions about your bill, please give us a call. We can check your bill status, take payments by phone, and setup payment plans. If there is an issue with a past bill needing to be refiled, we can also help you with that. For further information, you may also contact the hospital’s main billing department at (864) 797-6980 or toll free at 1-844-644-3160.

Can my child get an excuse for school?
School excuses can be written for days deemed necessary by your doctor. We are not allowed to make school excuses if your child has not been seen in our office for their illness, injury, etc. Due to HIPAA laws, we are not allowed to fax school excuses.

How do I become a new patient?
In order to become a new patient at Carolina Pediatrics, you will need to have your child’s records transferred from your previous practice. This can be done by signing a request for medical release at your previous practice or at our office. You can download a copy of that form here.

In addition to having your child’s records transferred, you will need to fill out a new patient packet. You can download the packet here. Once completed, you may bring the packet to our office along with your insurance card. You can mail or fax the new patient packet to us ahead of time.  


What type of Medicaid do you accept?
We accept Molina, Absolute Total Care, Wellcare, The Blues, Advicare and South Carolina Medicaid Program.

Do you file secondary Medicaid?
Yes, Carolina Pediatrics accepts Medicaid as a secondary insurance.

How can I make Carolina Pediatrics the primary care physician for my new baby?

As soon as you can before delivery, please contact Carolina Pediatrics to let us that you have chosen our practices as your new baby's pediatric medical home. We will offer a pre-natal interview with one of the physicians of your choice that is accepting new babies. At time of delivery, newborn care will be provided by newborn hospitalists. These hospitalists are dedicated to newborn care and will manage any needs of your new baby. They will be present on-site 24 hours, 7 days a week, and will evaluate your baby’s progress regularly.

When your baby is ready to go home, the hospitalist team will help you arrange follow-up care with us in the office. At that time, we will have access to your baby’s newborn care and medical information via electronic medical records system. 

Once you are discharged, you will be asked to contact our office for the first visit. After that initial visit, we will try to schedule as many follow-up and well child checks as we can and as available to us by the doctor's schedule. New babies are seen early in the morning and during lunch hours to keep them from being exposed to sick children. The regular scheduled appointments for new babies are: 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, and 2 years. Regular yearly physicals should be scheduled after that time. Please book your appointments as soon as possible.

Please do contact your insurance provider to let them know you are expecting. Some insurances cover the newborn immediately where as some take up to 30 days. We do bill same day for visits, however, for those insurances that take longer to provide retroactive coverage, we will refile the claim after 30 days. Newborn care can be very expensive and we encourage you to be very active with the claims, billing, and payments.

Can you help answer my questions about caring for my newborn?
Our nurse staff are available each day to return your calls if you have questions concerning your newborn, and we also have a manual you can download here that features many common concerns. Feeding, SIDS prevention, basic infant care, newborn jaundice, bowel movements/urine output, illness, colic, normal findings, and circumcision care are all discussed.

When should I book my child’s Well Child Check (physical)?
It is best to book your child’s well child checks (physicals) two to three months in advance. Please confirm your vaccines and well child check coverage prior to your appointment. Click here for details.

When will my child receive immunizations (shots)?
For a downloadable copy of the immunization schedule from birth-6 years, click here.
For a downloadable copy of the immunization schedule from 7-18 years, click here.
The immunization schedule is assuming that all immunization are up to date.
1 month – HebB
2 months – Prevnar 13, Rotarix, & Pentacel
4 months – Prevnar 13, Rotarix, & Pentacel
6 months – Prevnar 13 & Pentacel
9 months – HepB
12 months – HepA, Prevnar 13, MMR, & Varivax
15 months – ACTHib & DTaP
18 months – HepA
24 months – Catch Up
36 months – Catch Up
4 years – Kinrix, ProQuad
11-18 years – Tdap, Menactra, Gardasil (Varivax, HepA if not previously vaccinated)
  * Schedule may be different depending on vaccines previously received.

How can I get a copy of my child’s immunization records?
To get a copy of your child’s immunization records, you would need to call in a request. Under normal circumstances, immunization records will be ready within 2 weeks in the front office. You may also request an updated immunization record at your child’s well child check.

Are immunizations (shots) covered by my insurance?
Each insurance policy is different. It is your responsibility to know if your child’s immunizations are covered by your insurance company before your visit. Please click here for more details. You will be required to sign a DHEC form stating whether your immunizations are covered or not. If you state that your immunizations are covered when they are actually not, you would receive a substantial bill for the immunizations. This would be because different supplies have to be used for covered and uncovered immunizations. South Carolina provides STATE/VFC Vaccinations for children that qualify. Click here for more details. Please check with your insurance company before your child receives his/her immunizations. We cannot stress enough how important this issue is. If you do sign up for the state's program and it is found you are ineligible, you may be liable for the costs to the state.

I have new insurance. What should I do?
Complete this form and bring it with you to your next office visit, along with your new card, so that it can be scanned.

When are the Flu Clinics available?
Flu Clinics are generally available in late September and into October of each year. Flu Clinic dates and times are listed here. Please call or visit our office to schedule your appointment.

How would I know if Carolina Pediatrics closed during inclement weather?
In case of inclement weather, please watch WYFF-4 for closings. Carolina Pediatrics will be listed under the “Medical” section as: GHS-Carolina Pediatrics. We will do our best to have it posted prior to 8:00 AM—or as soon as possible, and we will also attempt to call you to reschedule as soon as we can. Please visit here for more details.

How can I get my records transferred to Carolina Pediatrics or to another practice?
There are a couple of options for getting your records transferred. You may sign a request for medical release form in our office, or you may sign one at the office you are coming from or transferring to. You may download a copy of our request for medical release here.

How long does it take to transfer records from Carolina Pediatrics?
Under normal circumstances, your records will be ready for transfer within 2 weeks.

How long does it take for Carolina Pediatrics to receive records from another practice?
To find out how long it will take another practice to transfer their records to us, you would need to contact their office.

May I have a copy of my child’s record for my own use?
Yes, but there are fees for this service. According to South Carolina law, Section 44-7-325 for Health Care Facilities and in your signed financial agreement with us, we may bill the following:
    - $.65 per page for the first 30 pages
    - $.50 per page for all other pages
    - Clerical fee not to exceed $15.00
    - Plus actual postage
We will send your child’s health records at no cost if we directly transfer to another doctor’s office. If you prefer to have your own copy, then we will bill minimally the $15.00 clerical fee.

Is there free Wi-Fi available for those of us visiting your office?
Yes, the hospital has Wi-Fi as part of our guest services. Feel free to bring your devices to use while you wait.

Does Carolina Pediatrics have a Facebook?
Yes, you can find Carolina Pediatrics' official Facebook at